1) How do I access my child's Preschool Lessons?
During the signup process you will be asked to create an account on our site, at which time you will create your own Login ID and Password. You will need your Login ID and Password to view your online Preschool Lessons and to download your weekly Supplemental Packs. I recommend that you view and complete One Online Preschool Lesson per day with your child. The Free Preschool Lessons are available HERE and Paid Lessons HERE.
2) How soon after I signup will I have access to my child's Online Preschool Lessons?
Upon Signup, ALL of your Online Preschool Lessons are available Immediately! And they are pretty awesome if I may say so myself! The Free Curriculum offers 10 exciting themes like FARM, OCEAN, PETS, INSECTS, COLORS, DINOSAURS, plus More! Over 70 free online preschool lessons in all. My YEAR ROUND online preschool program contains more than 450 virtual preschool lessons for your child to enjoy! Pick and choose based on your child's preference and individual pace!
3) What is the difference between the Free Curriculum and a paid subscription?
The Free Online Preschool Curriculum is designed to be approximately 3 months in length and consists of over 70 Core Preschool Lessons, Mini Lessons, Bonus Projects, and Story Time videos. I also offer a paid YEAR ROUND virtual preschool curriculum that includes Fall, Winter, Spring, Summer Camp, Story Time, The ABCs, and more!
4) How long will I have online access to my child's lessons?
FREE Curriculum - You have 3 months to view your Preschool Online Learning Lessons, then your account will expire. After 3 months you may renew for an additional 3 months at no cost.
PAID Curriculum - You have one year access. You can upgrade to "No Expiration" for just $7 HERE!
5) Do I need an internet connection to view my Free Online Preschool Lessons?
Yes, you will need an Internet Connection and a Computer, Mobile Device or Smart TV to View your Online Preschool Lessons.
6) How do I watch your online preschool Lessons on my TV, from my phone?
There are many different video casting apps in the app store that can be used. Here's an app called "Cast To TV" and it's supposed to be easy to use! And here's another app that should work well "Web Video Cast". For Apple devices try https://apple.co/31n5Mly. For all of the apps, the normal process is to open up the browser provided inside the app and paste the video link. The app will auto-detect the video on the page. Then simply by pressing the PLAY button of the app, the video can be cast to TV.
7) I'm having problems playing your videos on my laptop, can you help?
Clear your browser's cache and cookies
Be sure you are using the most up-to-date browser. You can get updates here: http://browsehappy.com/
Are you using an ipad? You will need to update Safari, which is Apple's web browser for the iPad. Update Safari HERE.
download and install a video player for your ipad at https://download.cnet.com/VLC-for-Mobile/3000-12511_4-75303168.html or https://apps.apple.com/app/kmplayer/id835776444
Try using another browser
Do you have any browser extensions enabled in your browser? If so, please try disabling them.
8) Why am I unable to play your videos on my phone in the horizonal "full screen" mode?
There is a "Portrait Mode" or "Landscape on/off" setting on your phone, usually located under "Home Screen" or "Display". Change that setting to "Auto Rotate" or "Landscape On". You may have to restart your phone for the new setting to stick. After you restart
your phone make sure the new setting has indeed been changed.
9) Can I download your preschool Lesson videos?
No, Virtual preschool videos can only be viewed online. If you have the proper software it is of course possible to copy the Preschool Lessons online. However, we respectfully ask that copies be made strictly for personal use and not shared with others.
10) Can I share my Login ID and password with friends, family, or relatives?
All accounts, paid or free, are to be used only by your immediate family. Immediate family is defined as yourself, your spouse, and your children. We ask that you please do not share your login credentials with others.
Please do share our site with your friends and relatives. Then if they wish, they can setup their own individual account.
11) How do I reset my login password?
Go to my website home page www.CreativeKidsVirtualPreschool.com, then click on "Login" which will bring you to the login form. Click on "Existing Members", then "Login with Email", and you should see "Forgot Password". Please let me know if you need any additional help.
12) How do I open the Supplemental Pack files?
Our downloadable weekly Supplemental Packs are created as PDF files. That means you will need software capable of opening PDF files. If you have Windows 10 you are probably good to go. However, if you have Windows 10 and you are still having problems here is a LINK that may be of help.
If you do not have Windows 10 you can download free PDF software online. Search Google for “Free PDF Reader." Another option is to purchase PDF software.
13) What is your refund policy?