FAQ's

Helpful Stuff

How soon after I signup will I have access to my child's Online Preschool Lessons?


Each Calendar Quarter (Fall, Winter, Spring, and Summer) consists of 40 separate online preschool Video Lessons. Four new online Preschool Lessons are released at the beginning of each week for ten consecutive weeks (4 Weekly Lessons X 10 Weeks = 40 Lessons total).  Lessons are cumulative, which means after a lesson is released you can go back and view that lesson multiple times at your own convenience. 
 

The FREE Fall online Preschool Lessons are available Now!

 

The Winter Preschool Curriculum will start on November 30, 2020. Details for the Winter Preschool Curriculum will be released soon. 

How long will I have online access to my child's lessons?

After you signup or purchase your Preschool Lessons you will have 3 months to view your Lessons online, then your account will expire. 

 

How do I access my child's Lessons? 

During the payment process you will be asked to create an account on our site, at which time you will create your own Login ID and Password. You will need your Login ID and Password to view your online Preschool Lessons and to download your weekly Supplemental Packs. We recommend that you view and complete One Preschool Lesson per day with your child.

What is the best way to view my Lessons?  

You need an Internet Connection and a Computer, Mobile Device or Smart TV to View your Preschool Lessons. The absolute best way to view your preschool Lessons is to connect your phone to your Smart TV. Here's a  LINK that may be helpful. 

How do I watch your online preschool Lessons on my TV, from my phone?
 

Here is an article that talks about this... Watch Phone Videos on TV

Can I download your preschool Lesson videos?

No, Virtual preschool videos can only be viewed online. If you have the proper software it is of course possible to copy the Preschool Lessons online. However, we respectfully ask that copies be made strictly for personal use and not shared with others.

 

Can I share my Login ID and password with friends, family, or relatives?

 

All accounts, paid or free,  are to be used only by your immediate family. Immediate family is defined as yourself, your spouse, and your children. We ask that you please do not share your login credentials with others. 
 

Please do share our site with your friends and relatives. Then if they wish, they can setup their own individual account. 

Can I sign up after the start date of a Quarter 

Yes. You can signup or purchase Lessons up to 45 days after the Quarter begins. 

 

How long will I have access to my child's preschool lessons if I sign-up after the start date of a Quarter?  Three months from date of purchase or signup. 

 
How do I open the Supplemental Pack files? 

Our downloadable weekly Supplemental Packs are created as PDF files. That means you will need software capable of opening PDF files. If you have Windows 10 you are probably good to go. However, if you have Windows 10 and you are still having problems here is a LINK that may be of help.

 

If you do not have Windows 10 you can download free PDF software online. Search Google for “Free PDF Reader." Another option would be to purchase PDF software.

 

What is your refund policy? 

If you purchase your online preschool lessons... you can request a full refund up to 10 days from the start date of your Lessons OR 10 days for the date of your purchase. Example... the Winter Online Preschool Lessons begin on 11/30/2020, therefore the last day for ALL refund requests will be 12/9/2020.  
 

You can request a refund by contacting Denise at the following email address Denise@OurCreativeKids.com

What is your Privacy Policy? 

Our privacy policy is plain and simple. Your information will never be given, sold, or rented to anyone or any outside organization for any reason.

 

Have a question? Contact Denise at Denise@OurCreativeKids.com

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